Privacy & Data Security
Privacy Policy
Site: Griffon ANZ
Company: Griffon ANZ
Last updated: August 2026
1. Introduction
Griffon ANZ ("we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and manage personal information across our websites, brands, products and services.
By accessing our websites, purchasing our products, subscribing to our newsletters, participating in promotions, interacting with our social media channels or engaging with us via phone, email or otherwise, you acknowledge that your personal information may be collected, used and disclosed in accordance with this Privacy Policy.
Griffon ANZ has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which govern how personal information is collected, used, disclosed, stored and managed.
2. What Personal Information We Collect
We may collect personal information including:
- Name
- Email address
- Postal address
- Telephone number
- Company name
- Purchasing and transaction information
- Product registration and warranty information
- Customer service records
- Marketing preferences
- Competition and promotion entry information
- Survey responses and feedback
- Information submitted through forms, enquiries or social media interactions
- Any other information you voluntarily provide to us
We may collect information about customers, suppliers, contractors, service providers and other individuals who interact with us in the ordinary course of business.
We may also collect technical information about your use of our websites as outlined in Section 5.
3. How We Collect Personal Information
We may collect personal information when you:
- Purchase products from us.
- Register a product warranty.
- Subscribe to a newsletter.
- Contact us by phone, email or web form.
- Communicate with us regarding our goods, services, stockists or quotations.
- Communicate with us regarding your account or orders.
- Download information or resources.
- Participate in surveys, promotions, competitions or giveaways.
- Request customer support.
- Make a warranty claim.
- Interact with our social media channels.
- Visit and interact with our websites.
Where practical, we will collect information directly from you.
4. How We Use Personal Information
We may collect, hold, use and disclose your personal information to:
- Supply products, quotations and services.
- Process and fulfil orders.
- Respond to enquiries and customer support requests.
- Respond to and resolve any query, complaint or product warranty claim.
- Administer competitions and promotions.
- Conduct customer research and surveys.
- Improve our products, brands and websites.
- Analyse website performance and customer engagement.
- Manage business operations.
- Debt collection, product research, evaluation and development, quality control purposes.
- Comply with legal and regulatory obligations.
- Communicate with you regarding your account with us.
5. Marketing Communications
Where you have opted in, or where otherwise permitted by law, we may use your personal information to send:
- Newsletters
- Product updates
- Gardening, home improvement, outdoor living or trade content
- Promotional offers
- Competition and giveaway information
- Customer surveys and research invitations
These communications will only be sent where you have subscribed to, requested information from, registered a product warranty with, entered a promotion conducted by, purchased from, or otherwise consented to receive communications from the relevant Griffon ANZ brand, or where otherwise permitted by law.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in any email; or
- Contacting us using the details at the end of this policy.
You may choose not to provide personal information for direct marketing purposes or opt out of receiving marketing communications at any time. Opting out of marketing communications will not affect service-related communications such as order confirmations, warranty communications, product safety notices or responses to customer enquiries.
6. Cookies, Analytics and Tracking Technologies
Our websites use cookies, pixels and similar technologies to:
- Understand how visitors use our websites.
- Measure advertising performance.
- Improve user experience.
- Personalise content and marketing.
We may use technologies provided by:
- Google Analytics
- Google Ads
- Google Tag Manager
- Google Search Console
- YouTube
- Meta (Facebook and Instagram)
- TikTok
- Shopify
- WordPress
- Microsoft Advertising
- Other analytics, advertising and marketing providers
These technologies may collect information such as:
- IP address
- Device information
- Browser type
- Geographic location
- Pages visited
- Time spent on pages
- Products viewed
- Website interactions
- Shopping cart activity
- Marketing engagement activity
We may use information collected through cookies, pixels and similar technologies to:
- Measure advertising effectiveness
- Create audience segments and custom advertising audiences
- Personalise website content
- Deliver advertising on third-party platforms
- Conduct remarketing and retargeting campaigns
- Better understand customer interests and preferences
You may manage cookie preferences through your browser settings, although doing so may impact website functionality.
7. Competitions and Promotions
Where you enter a competition, giveaway, promotion or survey, we may collect information necessary to administer the promotion and contact winners.
Where consent is provided, information collected through competitions and promotions may also be used for marketing purposes.
Terms and conditions for individual promotions may contain additional privacy disclosures.
8. Disclosure of Personal Information
We may disclose your personal information to trusted third parties where reasonably necessary for the purposes described in this Privacy Policy, including:
- Ecommerce providers
- Website hosting providers
- Email marketing and automation platforms
- Customer service providers
- Analytics providers
- Advertising and media partners
- Couriers, delivery and transit providers
- Payment processing, credit reporting or debt collection providers.
- Professional advisers
- Contractors and suppliers
- Enforcement or regulatory authorities, within and outside of Australia, if required by law.
Except as set out in this Privacy Policy (or as required by law), we do not sell or rent your personal information or credit-related information to third parties within and outside of Australia.
9. Overseas Disclosure of Information
Some of our service providers may store or process personal information outside Australia.
This may occur where cloud-based systems, ecommerce platforms, marketing platforms or analytics services use infrastructure located overseas, including in countries such as the United States, Canada, New Zealand and other jurisdictions.
We take reasonable steps to ensure these providers handle personal information appropriately and in accordance with applicable privacy requirements.
10. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- Secure systems and networks
- Access controls and permissions
- Multi-factor authentication where appropriate
- Staff access restrictions
- Secure storage of electronic information
- Encryption where appropriate
While we take reasonable precautions, no method of transmission over the internet or method of electronic storage is completely secure and we cannot guarantee absolute security.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
- Provide products and services.
- Maintain customer relationships.
- Comply with legal obligations.
- Resolve disputes.
- Enforce our rights.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
12. Access and Correction
You may request access to personal information we hold about you, or request correction of information that is inaccurate, out of date or incomplete.
Requests can be made by contacting us using the details below.
In some circumstances permitted by law, we may decline access requests. If this occurs, we will explain our reasons.
13. Third-Party Websites
Our websites may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on our websites and will take effect from the date of publication.
We encourage you to periodically review this policy. Your continued use of the Site after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.
15. Privacy Complaints and Contact Details
If you have a question, request or complaint regarding privacy or the handling of your personal information, please contact us:
Griffon ANZ
Phone: 1300 241 732
Email:
team.customerservice@griffonanz.com
Post:
1/660 Doncaster Road, Doncaster VIC 3108
We will investigate privacy complaints and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).